Refund & Privacy Policy

1. Return, Refund & Exchange Policy

  • At SalesVelocityhub, your satisfaction is our priority. If there is a problem with your order, here’s how we handle returns and exchanges:

  • Video Proof Requirement
     To initiate a return or report damage, please provide an unedited video of the unboxing. The video should clearly show the package label, seal, and entire opening process.

  • Eligibility for Return / Exchange
     We accept returns or exchanges if:
      • The product arrives visibly damaged (as shown in your video).
      • The product differs from what was shown on our site.
      • There is an error in customization (wrong name, wrong design, etc.).

 Returned items must be in original condition, with all tags, packaging, accessories, manuals, warranty cards, etc. intact.

  • Return Window
     Requests must be made within 48 working hours from the date of delivery (unless you choose a different window).

  • Non-returnable Items
     Some items (for example, custom apparel or personalized goods) may be marked “non-returnable” on the product page and are not eligible for return or refund, except in case of damage or error.

  • Refund Process
     Refunds will be issued to your SalesVelocityhub store wallet. We do not refund back to the original payment method.

  • Minor Transit Damage
     Small, repairable defects (e.g., superficial scratches) that do not affect functionality are typically not eligible for full replacement/refund.

  • Exchange / Correction
     If you receive an incorrect or damaged item, we will arrange a reversal (pickup) and replacement. The entire process may take 10–12 working days from the date the solution is finalized. You will receive tracking details once dispatch is done.

  • Returned to Origin (RTO) / Non-delivery Cases
     If an order is returned due to incorrect address, customer unavailability, refusal to accept delivery, or failed OTP verification, we reserve the right to charge reshipping fees. In such cases, the amount paid (full or partial) may not be refunded.

2. Cancellation Policy

  • Once an order is placed, cancellation is not permitted, because we operate a custom fulfillment model. Designs and customizations start immediately upon ordering.

  • Please ensure your order details (designs, spelling, address) are correct before submitting.

3. Processing & Production Time

  • Each product has a defined “making time” which will be displayed on its page.

  • Working days exclude weekends and public holidays/festivals.

  • For certain items (e.g. custom jewelry, laser-engraved pieces), production may take 15–20 working days before dispatch. Other customized items may also have longer lead times.

4. Privacy Policy

  • We collect personal information (name, address, contact, payment data) only as needed to process orders and provide services.

  • Data is collected legally, with transparency, and only retained as long as necessary.

  • Payment & shipping information may be shared with select third parties (payment processors, logistics partners) only for order fulfillment.

  • We do not share personally identifying information publicly or with unauthorized parties.

  • External links on our site may lead to third-party sites with separate privacy policies, over which we have no control.

  • By using SalesVelocityhub, you consent to our handling of your data in accordance with this policy.

5. Terms of Service (ToS) Overview

  • These Terms of Service govern your use of our website, products, and services. By accessing or ordering, you agree to abide by them.

  • Eligibility
     You affirm that you are of legal age to form binding contracts in your jurisdiction.

  • Prohibited Use
     You may not use our site for unlawful purposes, to infringe copyrights, upload viruses, spam, manipulate or abuse any feature, or otherwise violate applicable laws.

  • Modification & Prices
     We reserve the right to change product prices, features, or discontinue items without prior notice.

  • Accuracy & Information
     We make efforts to ensure content (product descriptions, images, etc.) is accurate, though minor errors or outdated information may still occur.

  • Order Acceptance & Cancellation
     We may refuse or cancel orders at our discretion (e.g., suspected misuse, excessive quantity, fraud). If an order is changed or canceled, we’ll notify you via email or phone.

  • Third-Party Tools & Links
     We may offer third-party integrations. You acknowledge they are used “as is.” We are not responsible for third-party content or services linked from our site.

  • User Submissions
     Any feedback, suggestions, or content you submit may be used by us without obligation to compensate you or keep it confidential, unless otherwise agreed.

  • Liability & Warranty Disclaimer
     SalesVelocityhub provides its services “as is” without guarantees of uninterrupted or error-free operation.
     We will not be liable for indirect, incidental, or consequential damages, loss of profits, data, etc.
     If liability cannot be excluded under applicable law, it will be limited to the extent allowed.

  • Indemnification
     You agree to indemnify and hold SalesVelocityhub and its affiliates harmless from any claims arising from your breach of these terms, or your misuse of our services.

  • Severability & Termination
     If any provision is invalid or unenforceable, it will be severed and the rest will remain in force.
     We or you may terminate access if any terms are violated; obligations before termination survive.

  • Governing Law & Jurisdiction
     These Terms are governed by the laws of India (or your jurisdiction), and disputes shall be adjudicated in the courts of [City, State you choose].

  • Changes to Terms
     We may update these Terms from time to time by publishing changes on our site. Your continued use after changes constitutes acceptance of the revisions.